Employment Opportunities


Job Details: Water Distribution Operator – Water Operations

Job Details
Open Date May 23 2023 - 12:00:00 PM Close Date Jun 10 2023 - 04:00:00 PM
Position Title Water Distribution Operator – Water Operations Posting Type Regular Full Time
Posting Status Active Position Length Regular
Department Group City Utilities - Water Distribution Hours per Week 40 Hours/Week (Mon-Thurs, 1:00pm-11:00pm)
Department Integrated Planning & Public Works Openings 1
Education High School Diploma Experience 1 - 2 years
Competition 23-27
Salary Range $29.21 - $36.60/hour
Union Position No



  • Participate in a wide range of administrative, maintenance, construction and operational activities in the water section of the City Utilities Division and assist in other sections as required
  • Coordinate, oversee and/or perform:
    • The installation, repair and replacement of water mains, fire hydrants, valves, water services and water sampling
    • Preventative maintenance programs such as hydrants inspections, pressure tests and chamber inspections
    • Isolation and return to service of sections and parts of the Water Distribution System
    • Leak detections and reduced pressure investigation
    • Customer service support and troubleshooting in the field (i.e. water discoloration or odors)
    • Responding to concerns around discolored water and odors
    • Water sampling (chlorine, bacteriological, etc.) and assist with adverse response to water situations
    • Hydrant flushing for enhanced water quality
    • Log and diary daily, documenting activities for tracking purposes
    • Response to emergency situations (e.g. water main breaks, service leaks, etc.)
    • Disinfection of Water Distribution System appurtenances as per the MECP Watermain Disinfection Procedure
    • Daily circle checks on vehicles and equipment
    • Safe and efficient operation, care and maintenance of tools, equipment and vehicles
  • Maintain water system data to ensure management systems are current and accurate
  • Ensure compliance with all applicable regulations, including Ministry of Environment, Conservation and Parks (MECP) guidelines, and maintain required documentation and record keeping
  • Maintain a safe work environment by taking necessary precautions and applying safety procedures in accordance with health and safety legislation and City of Waterloo policies and procedures
  • Communicate and co-operate effectively with others, respecting the values of the Corporation, both internally and externally
  • Participate in the on-duty rotation (after-hours) for Operator in Charge (OIC) responsibilities in accordance with applicable certifications
  • Provide functional and operational training as required
  • May be required to act as Overall Responsible Operator (ORO) in accordable with applicable certifications and demonstrated experience and judgment, at the discretion of management
  • Participate in team development and implementation of operational/maintenance programs to meet divisional objectives and the needs of our customers and infrastructure
  • Participate in cross training in other areas of City Utilities and on various teams and initiatives as required
  • May be required to assist with water meter installations, troubleshooting and repairs
  • Other Duties as assigned

Job Requirements:

  • Minimum Grade 12 education or equivalent
  • MECP Certified Operator for Water Distribution and Wastewater Collection; MECP Class 1 Water Distribution Operators License (or above) with minimum one (1) year of experience as a certified operator is preferred; candidates with an Operator In Training (OIT) license and a minimum of six (6) months direct experience as an MECP Certified Operator in Water Distribution may be considered
  • Related municipal experience is preferred
  • One to two (1 – 2) years of experience in a related field involving manual/physical labour and operation of power tools, vehicles and equipment
  • Valid MTO ‘DZ’ class driver’s licence in good standing with driver’s abstract acceptable to the City is required to perform the job. *
  • Walkerton Clean Water Centre (WCWC) Entry-level drinking water course would be an asset
  • Thorough knowledge of drinking water legislation, including Safe Drinking Water Act, O. Reg 170, O. Reg 128, and the MECP Water main Disinfection Procedure
  • Working knowledge of water mains, valves, and hydrants (e.g. able to do valve exercising, hydrant inspection and repairs, water sampling as well as understand basic water main appurtenances)
  • Knowledge and experience with clearing blocked sewer laterals and sanitary main flushing as well as manhole inspection, lateral inspection is an asset
  • Working knowledge of various pieces of Public Works equipment such as loaders, dump trucks and water maintenance equipment
  • Comprehensive knowledge of the Occupational Health and Safety Act, in addition to actual and potential hazards associated with water and sewer operations
  • Working knowledge of construction regulations (confined space, trenching, traffic control, etc.)
  • Capable of performing the physical demands of the position, including lifting and kneeling on a regular basis
  • Willing and able to work in an outdoor environment and actively participate in daily activities in various weather conditions
  • Ability to work effectively and efficiently in a team environment and demonstrate leadership skills
  • Motivated , hardworking and able to work with minimal supervision
  • Available and willing to work day, evening and weekend shifts when required
  • Willingness to gain experience with computer programs such as SCADA, Inframap and Maximo
  • Employees will be responsible to ensure that their certificates and licenses are kept current
  • Ability to complete supplementary training related to the business unit as required (e.g. Confined Space Training, Health and Safety, Environmental, First Aid, Utility Equipment Operation, Pumping Station Operation, etc.)
  • Satisfactory Police Record and Judicial Matters Check is a condition of hire

Shift Information:

Normal hours of work will be 1:00 PM to 11:00 PM (afternoon shift) Monday through Thursday (40 hours per week). Additional shift work may be required for operational reasons including evenings, weekends and holidays.  Participation in a 24/7 on-duty rotation will be required subject to certification requirements.

*Classification/Hourly Rate Information:  Please note, wage classifications will be determined based on MECP Operator License(s) held at time of hire.

Please note, candidates without a valid MTO ‘DZ’ class license may be considered for this position in the absence of qualified applicants with the preferred class, however will be required to obtain their MTO 'DZ' class license within six (6) months of hire.

Application Process

Interested and qualified candidates are invited to submit a CUPE Internal Job Posting Application through the online application process or directly to Human Resources, 100 Regina Street South by 4:00 p.m. on the closing date.

For posting and application details please visit. www.waterloo.ca/careers

Be You @ Waterloo

At the City of Waterloo, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. All interested and qualified candidates, including Indigenous persons, Black persons, non-Black racialized persons/persons of colour, women, persons with disabilities, 2SLGBTQ+ and those interested in joining our team are encouraged to apply.


The City of Waterloo is committed to creating and maintaining a workplace that is welcoming, inclusive, and barrier-free. Accommodations in accordance with the Human Rights Code and other applicable legislation are available throughout all stages of the recruitment process. For accommodation during the application process, applicants are requested to make their needs known via email at recruitment@waterloo.ca, quoting the position and competition number. Applicants advanced through to subsequent stages of the recruitment process will be provided with additional opportunities to make their needs known.

We’ve Got You Covered

The City of Waterloo strives to be an employer of choice for strong talent dedicated to serving our community, and offer the following:

  • Competitive wages and a fulsome employer paid benefits package, including paid sick leave, long-term disability, OMERS pension and an Employee and Family Assistance Program;
  • A staff team dedicated to fostering and advancing action to support the organization’s ongoing commitment to Indigenous Initiatives, Anti-Racism, Accessibility and Equity;
  • Substantial internal and external training and development opportunities;
  • Compassionate and caring organization that promotes and embraces a culture of health, safety and wellness;
  • Strong commitment to providing and maintaining a psychologically safe workplace that is respectful, inclusive, and where all individuals are valued;
  • Paid vacation and personal days, paid float holiday(s), and the ability to bank overtime;
  • Employee Purchase Programs (Corporate Cell Phone plans, Computer Purchase Plan, etc.);
  • City of Waterloo Staff Recreation Pass;
  • Anniversary milestone gifts, starting at 5 years of service for regular part-time and full-time staff; and,
  • So much more!