Employment Opportunities

Job Details:

Manager of Water Operations and Maintenance

Job Details
Open Date Jun 26 2019 - 02:34:00 PM Close Date Jul 19 2019 - 04:00:00 PM
Position Title Manager of Water Operations and Maintenance Posting Type Regular Full Time
Posting Status Active Position Length Regular
Department Group Integrated Planning & Public Works Hours per Week 35* hours a week
Department Integrated Planning and Public Works; and Community Services Openings 1
Education College Diploma Experience 5 years
Competition 19-69
Salary Range $92,683-$115,853


Position Description:

The Manager of Water Operations and Maintenance ensures efficient and effective operation and maintenance of the potable water distribution system.    As a member of the Integrated Planning and Public Works team, the manager actively demonstrates and promotes a creative and supportive environment, in alignment with the goals, objectives and values of the department and division.  


  • Ensure effective, efficient, and secure operation of City of Waterloo water operation and maintenance of the potable water distribution systems

  • Work with the Director, City Utilities, to establish annual goals, priorities and objectives for the work section and ensure that work plans are established and implemented; provide support and input into department initiatives and projects that affect the work section

  • Provide leadership to staff for the sections’ activities including planning, scheduling and managing the day to day water operations and maintenance activities

  • Lead, coach and oversee performance management and development of direct staff reports

  • Manage the recruitment, selection, orientation and training of staff

  • Prepare reports and communicate information on Water Operations initiatives

  • Ensure all relevant accessibility, health and safety, employment and workplace legislated standards are met and that Water Operations are maintaining a healthy and safe environment for customers and staff

  • Demonstrate creativity, skill development, and remain current with processes, procedures and best practices within the field of water operation and maintenance

  • Implement operational and maintenance programs for continuous improvement and efficiencies

  • Develop operational & maintenance budgets;  monitor costs; participate in the capital budget program

  • Oversee the management of After Hours Emergency Response Program as required

  • Participate in the Operator Progression Development program

  • Act as a liaison with Region of Waterloo water supply administration and service providers to coordinate programs

  • Remain apprised of new technologies in systems maintenance and operations as well as participate in various committees to develop best practices in these areas

  • Invoice for services provided to developers or other land owners and provide quotes for water operation activities as requested

  • Liaise with Ministry of Environment and Public Health Department

  • Participate as a member of the Top Management team in the Drinking Water Quality Management System

  • Review and approve water main commissioning plans for reconstructions and new developments.

  • Attend various internal and external corporate committee  and council meetings as required

  • Act as Operator in Charge (OIC) and/or Overall Responsible Operator (ORO) as required

  • Fill in for the Waste Water Manager on an interim basis as required

  • Other duties as assigned

Minimum Qualifications:

  • Post-secondary diploma in a related field

  • Minimum of 5 years’ supervisory experience with water distribution systems and operations; experience in sewer and storm water collection systems an asset. Consideration will be given to candidates with equivalent combination of education and experience in water distribution operations at a supervisory level

  • Ministry of the Environment Water Distribution Certificate Level I and Wastewater Collection Licence Level I and or ability to obtain within set time frames to obtain Level II

  • Demonstrated supervisory skills in a unionized environment

  • Demonstrated management and performance management skills, including the ability to effectively lead a team
  • Comprehensive knowledge of the Safe Drinking Water Act, 2002, O. Reg. 170/03, O. Reg. 169/03

  • Comprehensive knowledge of the Occupational Health and Safety Act including actual and potential hazards associated with water operations

  • Familiar with computerized maintenance management systems to track costs, measure performance, and manage assets

  • Experience leading projects and ability to liaise with a variety of internal and external partners

  • Demonstrated project management skills to ensure projects are completed on time and within budget

  • Ability to establish, monitor and control costs

  • Excellent written communication skills; ability to prepare accurate reports and tender or quote documents

  • Effective communication and interpersonal skills to deal efficiently and effectively with City staff from all levels, external agencies and the public

  • Commitment to outstanding customer service

  • Flexibility to work varied and additional hours as required including rotating on-call manager shifts

  • Valid in-force Class “G” Licence and acceptable driver’s abstract is required to perform the job

  • A satisfactory Police Records and Judicial Matters Check will be required as a condition of hire

*Hours of Work: A flexible schedule is required that will include supporting day, evening and weekend operations.

Online Application Process

Interested and qualified candidates must submit their resume and cover letter in one document through the online application process at:  www.waterloo.ca/careers

The City of Waterloo is an equal opportunity employer. Accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.