Employment Opportunities


Job Details: Network Administrator and Infrastructure Analyst

Job Details
Open Date Mar 13 2023 - 12:00:00 PM Close Date Mar 27 2023 - 04:00:00 PM
Position Title Network Administrator and Infrastructure Analyst Posting Type Regular Full Time
Posting Status Active Position Length Regular
Department Group Information Management & Technology Services Hours per Week 35
Department Corporate Services Openings 1
Education College Diploma Experience 5 years
Competition 23-15
Salary Range $70,703-$88,376
Union Position No


Position Description:

The Network Administrator and Infrastructure Analyst is responsible for maintenance and support of the City’s Systems, Networks, Telecommunications and Security infrastructures. 


  • Build, configure, deploy and maintain servers in physical and virtual environments (vmware) to ensure connectivity and high performance standards.
  • Monitor servers and schedule preventative maintenance; patching for any security vulnerabilities.
  • Maintain and support City network Infrastructure.
  • Maintain voice, data and communication infrastructure (Cisco Call Manager & Unity, Microsoft Teams).
  • Maintain user accounts and mailboxes.
  • Monitor and maintain systems security, endpoint security, user access, file security and servers security.
  • Monitor and maintain system backups.
  • Maintain and setup mobile devices (smartphones, cell phones and tablets) within Microsoft Intune.
  • Provide support to end users for any system issues and collaborate with the Technical Support Team, Software & DBA Team, and GIS Team.
  • Perform and take on other duties and tasks as assigned by the Manager.

 *Hours of Work:

  • Regular hours of work will be scheduled Monday to Friday between the hours of 7:00 a.m. and 6:00 p.m. 
  • Participation in on-call on a rotational basis will be required
  • Overtime may be required

Minimum Qualifications:

  • Post-secondary degree or diploma in Computer Science, Network and Security Technology, Computer Systems Technology or a related discipline with a minimum of 5 years work experience in network and system administration; or an equivalent combination of experience and education.
  • Must have technical knowledge and experience in server, network and security technologies (Windows 2019 and later, Domain Controllers & Active Directory, security, Group policy), server virtualization in vmware, setup and implementation.
  • Must have in-depth knowledge of the following: L2/L3 protocols in a TCP/IP network, network security principles and technologies such as VPNs, solutions and management systems, TCP/IP network design and troubleshooting including wireless, switching and routing technologies, backup and  recovery systems.
  • Hands on Experience deploying & upgrading network equipment and applying security patches.
  • Knowledge in tools used for proactive network monitoring and network scanning/auditing.
  • Related experience with Cisco Unified Communications and networking would be an asset.
  • Proven ability to learn new technologies and skills.
  • Demonstrated ability to effectively compose technical documentation.
  • Excellent interpersonal and communication skills are required to interact effectively with customers, coworkers  and other stakeholders.
  • Excellent problem solving skills and demonstrated analytical ability to support users.
  • Demonstrated ability to work effectively both independently and within a team environment with a positive attitude.
  • Industry certifications in Cisco, vmware & Microsoft certified Azure Administrator (CCNP, CCIE, VCP) are considered an asset.
  • Preference will be given to candidates with demonstrated hands-on experience in Cisco Routing and Switching, Cisco Unified communications (VoIP), Azure Data Centre infrastrcuture, Microsoft Teams, Micrsoft Intune, Microsoft 365 & Hybrid Exchange Server, vmware environment.
  • Valid MTO ‘G’ class driver’s licence in good standing with access to reliable transportation for business use purposes is required to perform the jobA satisfactory police criminal and judicial matters check is a requirement for this position.
  • A satisfactory police records and judicial matters check will be required as a condition of hire.

Application Process

Interested and qualified candidates are invited to submit their resume and cover letter in one document through the online application process. For posting and application details please visit:  www.waterloo.ca/careers

Job Eligibility

All qualified City of Waterloo employees may apply, however during the selection process there is a specific sequence that will be followed. Members of the City of Waterloo Staff Association who have completed their probationary period in their most recent position will be considered first for this posting.

Be You @ Waterloo

At the City of Waterloo, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. All interested and qualified candidates, including Indigenous persons, Black persons, non-Black racialized persons/persons of colour, women, persons with disabilities, 2SLGBTQ+ and those interested in joining our team are encouraged to apply.


The City of Waterloo is committed to creating and maintaining a workplace that is welcoming, inclusive, and barrier-free. Accommodations in accordance with the Human Rights Code and other applicable legislation are available throughout all stages of the recruitment process. For accommodation during the application process, applicants are requested to make their needs known via email at recruitment@waterloo.ca, quoting the position and competition number. Applicants advanced through to subsequent stages of the recruitment process will be provided with additional opportunities to make their needs known.

We’ve Got You Covered

The City of Waterloo strives to be an employer of choice for strong talent dedicated to serving our community, and offer the following:

-        Flexible work schedules to support and nurture work-life balance;

-        Competitive wages and a fulsome employer paid benefits package, including paid sick leave, long-term disability, OMERS pension and an Employee and Family Assistance Program;

-        A staff team dedicated to fostering and advancing action to support the organization’s ongoing commitment to Indigenous Initiatives, Anti-Racism, Accessibility and Equity;

-        Substantial internal and external training and development opportunities;

-        Compassionate and caring organization that promotes and embraces a culture of health, safety and wellness;

-        Strong commitment to providing and maintaining a psychologically safe workplace that is respectful, inclusive, and where all individuals are valued;

-        Paid vacation and personal days, paid float holiday(s), and the ability to bank overtime;

-        Employee Purchase Programs (Corporate Cell Phone plans, Computer Purchase Plan, etc.);

-        Dress-down Fridays,  and optional Wednesdays in partnership with the United Way fundraising campaign;

-        City of Waterloo Staff Recreation Pass;

-        Anniversary milestone gifts; and,

-        So much more!