Employment Opportunities

Job Details:

Arena and Facility Attendant, Seasonal

Job Details
Open Date Jan 10 2020 - 02:05:00 PM Close Date Jan 30 2020 - 04:00:00 PM
Position Title Arena and Facility Attendant, Seasonal Posting Type Seasonal Full Time
Posting Status Active Position Length Fixed Term
Department Group Recreation Services Hours per Week 40 Hours/Week
Department Community Services Openings 1
Education High School Diploma    
Competition #20-04
Salary Range $25.28*/hour (currently under review)
Union Position Yes



  • To perform a wide range of operational, maintenance, administrative and construction activities within the Recreation Services division of Community Services department, with occasional assistance to other departments
  • To participate and perform facility operations and maintenance activities as required for effective, safe and efficient day to day operating in a recreational facility environment (arena, pool, meeting rooms, banquet rooms, indoor common areas, exterior property grounds)
  • To provide excellent customer service, professional and effective communication with the public as a representative of the City and facility – daily interaction with facility users, able to resolve customer problems with positive solutions and outcomes
  • To respond to on-site emergencies in accordance with policies and procedures (eg. facility emergency response, medical emergencies , vandalism, incident and security reporting)
  • Ensure record keeping and reporting are completed as required
  • Participate in special event operations and service delivery
  • Assist with training , orientation and guidance of part-time Operations Associate staff
  • Ensure that record keeping, update log books and reporting are completed as required
  • Adherence to all relevant health and safety related policies and procedures
  • Perform additional related duties as requested by Recreation Services operations
  • May be required to participate on various City teams and initiatives


Minimum Qualifications:

  • Minimum Grade 12 diploma
  • Familiarity with all aspects of recreation facility operations, building and mechanical operations, ice making, rehabilitation and repair, pool operations (pump, filtration systems, pool chemistry and water quality monitoring)
  • Must hold a valid or be willing to obtain First Aid with AED certification
  • Certified Ice Technician (CIT) designation would be an asset
  • Certified Pool Operator (CPO) certificate would be an asset
  • TSSA Refrigeration Operator Class “B” Certifcate would be considered an asset
  • Proven ability to deal cooperatively, efficiently and effectively  in providing quality customer service to external and internal  customers,  the public, and other external agencies
  • Ability to work constructively  and supportive in a team environment and act independently as required, exercising good judgment and safe and appropriate practices and procedures
  • Able to lead and supervise other team members (part-time staff)
  • Physically able to perform all activities in this area of work (i.e. lifting, climbing and working above ground level on ladders, scaffolds, upright lifts, etc.) and able to pass a current physical examination, if required
  • Must hold a valid Class “G” licence with a good driving record
  • A satisfactory police criminal record and judicial matters check will be required as a condition of hire

Further Responsibilites:

  • Must hold or be willing to obtain the required supplementary training related to the Business Unit including,  but not limited to:  Recreation Facility Equipment Operations, Work Place Hazardous Materials Information systems (WHMIS), Propane Handling & Safety, Forklift & Boom Lift, Lock out/Tag out, Safe Work & Operating Procedures, Health & Safety Awareness, and other mandatory employee training set out by the Corporation from time to time.  Employees will be responsible to ensure that their certificates and licenses are current and valid.

Rate of Pay:

Arena and Facility Attendant Seasonal Rate – Job Class ‘C’ $25.28 per hour in accordance with the terms of the CUPE collective agreement, plus applicable shift premium*

* shift premium applicable as per the Collective Agreement.

Shift Information :

This position involves shift coverage throughout various Recreation Services Facilities.  Shift coverage including work location and shift may vary based on operational needs and/or requirements.  Full time hours are 120 total work hours over a 21 day schedule period.   

The City of Waterloo is an equal opportunity employer. Accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.